FAQs

All our cakes are Gluten Free!

The only product that we have on the line-up that contains gluten, is our Low Carb Bread Mix, which we will be launching with a Gluten Free version of the bread by the end of next month.

Be sure to sign up to our subscription list to find out more. 

Not One Single Sugar Added! No Maltitol.

We have tested the effects of our products on our blood sugars, but we are not medical professionals.

While we have many diabetic customers, we would advise each person to check the nutritional information available under each item and make sure that it fits within your chosen way of eating.  

We have a whole blog and video about this!

In short, we currently use Erythritol, Stevia and Inulin. Monkfruit is not allowed in commercial products in the UK yet, but when it is, look out for our updated recipes – Not that you can improve on perfection.

And no, we don’t bake the Stevia either as it’s not allowed commercially. View the video and related article here.

All our cakes are vegetarian, and our Low Carb Bread Mix is vegan.

The pancake mix is also vegan, but if you use eggs, then it will be vegetarian dish.  

Our products do not use alcohol. We go as far as not using extracts, as they have use alcohol in the, (there are different schools of thought on this).

We do not use Pork Gelatine in our products either, for this reason.   

We provide four days of refrigerating time on every order, but more often, you will get at least 1-2 weeks of fridge shelf-life on your cakes. They can also be frozen with no adverse effect on the quality and tasting experience of the cakes. Just warm them up in the microwave from the freezer for at least one minute. Our cakes stay fresh out of the fridge for up to a week as well.

Your No Guilt Bakes can be stored in the refrigerator up until their expiry dates, or two months in the freezer.

If you decide to store your cake bites in the freezer, we recommend defrosting at room temperature or popping them into the oven at 100C for 10 minutes, for a lusciously warm cake bite.

When frozen, you can also pop them into the microwave for 50-60 seconds. We will let you be the judge of when its complete defrosted.   

We’ve gone Green!

Our packaging is fully recyclable, so please place it in recycling.  

When you compare our ingredients to the artificial additives and wheat-based products that regular supermarket cakes are made from, it becomes clear.

Sugar and wheat are the cheapest cake ingredients out there and that is why it’s been added to everything out there.

We remain committed to making delicious snacks and while almond flour and erythritol are more expensive than traditional options out there; we believe that the benefits that come with great quality, healthy snacks are worth it!  

What delivery options do I have? (please add a question mark)

All Orders of £35 are shipped free of charge. Note we will use the tracked 48 shipping for this option. You can upgrade it to Tracked 24 shipping for a small fee of .99p

Next Day Guaranteed – Provided by Royal Mail (£4.50- £9.00)

Tracked 1-2 Delivery - Provided by Royal Tracked 24 (£4.59). In 99% of cases, you will receive your items within 2 days after dispatch. However, due to COVID, sometimes this is out of our control.

Standard Delivery - Provided by Royal Mail tracked 48 (£3.69). In 99% of cases, you will receive your items within 24 days after dispatch often times quicker. 

Non-Tracked Delivery – This will usually take 3-5 days and we will either use Royal Mail 1st Class. It takes a longer time to replace these items as Royal Mail will need to investigate and claims will need to be raised if they get misplaced. 

We currently ship to the UK Market, but we are open to working with European suppliers.

If you are interested in this, please email us at bakers@noguiltbakes.co.uk 

Depend on which delivery option you pick!

Whether you’re celebrating a birthday or that special occasion, please order beforehand and put at least 3 Business days between purchase date and delivery date. Using the tracked delivery option can help ensure that our No Guilt Bakes gets to you on time and leave some time to troubleshoot.

Our only guaranteed delivery option is the Special Delivery Guaranteed, which involves getting your money back on delivery should you not receive your item on time. (You would have to submit a claim, but we are happy to support you.)

During COVID, there is no guaranteed services even for tracked, but at least we’ll know should it go missing. We’ll resend after its passed 5 days of its dispatch.  If its a 1st class mail purchase, Royal Mail does not see order as missing till 10 days after dispatch.  That being said about 95% of our packages are received just fine!

If you are unable to accept delivery of our goods on the original delivery date, we cannot accept liability for any deterioration in product quality due to any factors outside our control. We sell perishable foods and if a perishable item is returned to us marked as “undeliverable” we cannot offer a store credit. So please make sure you check your address and be sure to be able to receive your delivery (we offer a tracked service to make this easier). We've had several packets of cakes returned to us and and we don't want our NGB Angels to waste money!

If you have picked a delivery service that is tracked then you will receive a tracking number after we have dispatched the item. 

Due to the perishable nature of our products we do not offer returns or refunds. See more details on our refund policy page ( the link is at the bottom of the page) -

https://www.noguiltbakes.com/pages/refund-policy 

In comparison, to several of our competitors ( small keto bakeries) we provide 5 days of fridge time on every order. But more often you will get at least 1 week from your cakes in the fridge and they can be frozen with no adverse affect on the quality and tasting experience on the cakes.

No Guilt Bakes received its 5 star rating from the Tower Hamlets Council in 2020. We have also conducted a full HAACP study with Ruth Shaw ( a registered food and safety consultant.

We are more than happy to answer any questions that you might have. We can be reached via our email - bakers@noguiltbakes.co.uk
We try to respond to queries within 24-48 hours